Return and Refund Policy

1. Returns

At Gifting Bird, we take pride in providing high-quality products and services to our customers. We understand that, at times, you may need to return a product for various reasons. This policy outlines our procedures for returns and refunds.

1.1. Eligibility for Returns

You may be eligible for a return under the following circumstances:

– Damaged or Defective Products: If you receive a product that is damaged or defective, please contact our customer service team within 3 days of receiving the item to request a return.

– Wrong Item Delivered: If you receive the wrong item, please notify us within 4 days of delivery to initiate the return process.

– Unsatisfactory Quality: If you are unsatisfied with the quality of the product, you may be eligible for a return. Please contact us within support@giftingbird.com days of receiving the product to discuss your concerns.

1.2. Non-Eligible Items

The following items are generally non-returnable:

– Personalized or Customized Items: Products that are customized with specific text, images, or designs are typically non-returnable unless they are damaged or defective.

– Perishable Goods: Perishable items, such as fresh flowers or food products, may not be eligible for return unless they are spoiled or damaged upon arrival.

2. Refunds

If you are eligible for a return, you may choose either a refund or a replacement item (if available). Refunds will be issued using the original payment method. Please allow [insert number] business days for the refund to be processed.

3. Return Process

To initiate a return, please follow these steps:

– Contact our customer service team at support@giftingbird.com to request a Return Authorization (RA) number.

– Package the item securely, including the RA number on the outside of the package.

– Send the package to the address provided by our customer service team.

– Once we receive the returned item, we will inspect it to determine its eligibility for a refund or replacement.

4. Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, please contact our customer service team at support@giftingbird.com . We are here to assist you and ensure your satisfaction with our products and services.

5. Changes to This Policy

We reserve the right to modify this Return and Refund Policy at any time. Any changes will be posted on our website. Please review this policy periodically for updates.